Cancellation & Refund Policy

1. Why Digital Products Are Non-Refundable

Unlike tangible physical merchandise, digital downloads (such as Next.js codebases, Tailwind CSS templates, Premiere Pro presets, and MOGRT files) cannot be returned, reclaimed, or deactivated once downloaded to your device.

Once a purchase is confirmed, the digital files are instantly unlocked in your account dashboard and download links are delivered. As a result, we cannot accept returns or issue refunds once access has been granted.

2. Pre-Purchase Verification & Due Diligence

To ensure customer satisfaction before committing to a purchase, we provide comprehensive product documentation. We strongly urge buyers to:

• Review the live demo, screenshots, and feature lists displayed on the product page.
• Verify required software versions and dependencies (e.g. Node.js version, Adobe Premiere Pro/After Effects compatibility, framework versions).
• Reach out to our support team beforehand via WhatsApp or email if you have specific compatibility questions or need clarification.

3. Order Cancellation Policy

Digital Product Orders: Because digital product orders are fulfilled automatically and immediately upon payment completion, orders cannot be cancelled or retracted once payment is processed.

Custom Agency Web Development: For custom service contracts, cancellation requests are governed by the specific project milestone agreement. Any non-refundable kickoff deposits or completed development milestones cannot be refunded.

4. Limited Exceptions & Support Guarantee

Refunds will only be considered under the following rare circumstances:

• Duplicate Charges: If you were accidentally charged twice for the same product due to a verified Razorpay payment gateway technical glitch, the duplicate transaction will be refunded upon verification.
• Corrupted or Broken Archive: If a downloaded file is proven to be completely corrupt or missing essential assets, you must report it to us within 48 hours of purchase. Our technical team will investigate and provide a working, updated replacement file. If our team is unable to provide a functional replacement within 7 business days, a refund will be issued.

5. Refund Processing Timeline

If a refund is approved by our management under Section 4 (duplicate transaction or unresolvable corrupt file), it will be processed through the original payment method via Razorpay within 5 to 7 business days, subject to your bank's settlement timeframe.

6. Help & Support Inquiries

If you experience any difficulties downloading or unzipping your purchased assets, please contact our support team. We are dedicated to ensuring you receive every file you paid for.